Michigan.Gov the Leading Integrated E-Government Portal

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Case Details:

Case Code : ITSY030
Case Length : 23 Pages
Period : 2003
Pub Date : 2003
Teaching Note :Not Available
Organization : Michingan.gov
Industry : IT & Computers
Countries : USA

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Gaining Global Recognition Contd...

The 'Digital State' 2002 survey⁴ placed Michigan.gov second on the list of best e-government portals in the US. The ranking was made on the basis of performance in eight specific categories- electronic commerce & business regulation, taxation & revenue, social services, law enforcement & courts, management & administration, digital democracy, education, and GIS/transportation (Refer Exhibit I).

Since its launch in July 2001, Michigan.gov had received widespread appreciation from several other independent agencies in the US, and had won several awards and honors within a couple of years (Refer Exhibit II).

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Before the launch of the portal, Michigan state's official website (www.state.mi.us) listed various state government departments in alphabetical order.

The website (www.state.mi.us) provided links to more than 300 different state government department's websites. Users had to go to different websites to locate the service which they required. It was also difficult for them to remember the website addresses of so many different state agencies. The process was tedious and time-consuming. To take care of these issues, John Engler (Engler), the Governor of Michigan conceptualized Michigan.gov. This portal aimed to offer all government information and services in an integrated fashion.

Michigan.gov was highly appreciated for its superior quality, and the easy accessibility of services to citizens and businesses...

Excerpts >>

4] As quoted in the article titled "2002 Free Press Favorite Michigan Websites: The Winners," posted on www.freep.com, July 15, 2002.

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